Support & Maintenance

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24/7 SupportEmail Support ServicesOnline Chat Support ServicesMaintenance Support ServicesProduct Support Services

24/7 Support

ARM InfoTech is highly efficient service support to reduce the issues on the client side. We are providing the fewer time frames for upcoming difficulties that are made over the client corner; we have the features of all time availability in the service.

Our client trust toward our works will come more elaborator on the support service we will handshake with their necessity and someway hand holding with their difficulties also

Benefits of our 24/7 services.

  • Always available on clients comfort level
  • We never consider the timing for pour assessments.
  • You will receive the all time enhancement services.
  • Proper and prospective level of communication with understanding basis.
  • Take over the step with immediate response.
  • 24/7 services via email and online console.

Email Support Services

Email becomes the number one choice of online business communication. Now a day’s almost every company that deals in services and products that require offering superior customer service to their client.

All customers will at some point require some form of support. Hence, every company needs Support Service to assist consumers effectively as well as efficiently over the web. Outsourcing the email support will reduce your time in answering your client’s email. Email Support service also remains to be a very cost effective and maintenance free. We provide complete Customer Care Services through – Chat solution and Email management Service, and allow companies to concentrate on growth process of the company and increase the revenue.

Advantages of outsourcing email support services to ARM InfoTech ::

  • High Quality and Professional email support Services will help your business, products and services gain more visibility on the web which will help in viral growth and a wider reach.
  • Quick response to the Customer queries with the prompt and accurate reply.
  • Using all latest tools and equipments, we successfully and competently handle all email
  • 24 * 7 email Support Services
  • Benefit from Customer which increases your sales.
  • Our well trained Professional can handle multiple chats at the same time.
  • We use online knowledge base to offer quick and personalized responses to each specific query of customers. Knowledge base is continuously updated based on the queries received from customers.

Our fascinated web designers and programmers have the required business and technical skills to accomplish various end-to-end site development projects based on the latest programming languages.

Online Chat Support Services

Web based Live chat is the way of providing the support services to the Customers. Live chat allows you to interact with your web site visitors, and provide immediate solutions to the visitors.

Your brand and your reputation are the key to keeping the customers. With the Live chat you can directly communicated with the customers when they wish and how they want is the path to getting there. Live chat is one among the most cost effective techniques and if Support/Sales person are ready to interact with the consumer at the click on of a button will aid enhance consumer experience and improve visitor have confidence in your organization.

Advantages of chat Service

Here are the benefits that you will get by providing a Live Help service to your web site visitors.

  • You can increase your online revenue with higher conversion rates and larger order sizes.
  • Increase Customer Loyalty
  • Immediate Assistance
  • Increase Sales and Customer Satisfaction
  • Globally accessible – Provide optimum support from anywhere
Advantages of ARM InfoTech Chat services

We can provide effective, top-tier service that builds brand, retains customers, strengthens relationships, and, in the end, drives more business.

  • Convert a Visitor to a customers
  • We can offer your customers multi-channel support.
  • Efficient Customer Representatives
  • Best-In-Class service to enhance customer satisfaction and ensure greater loyalty.
  • Increase Sales and build Customer Confidence
Our Chat Executives can handle

We can provide effective, top-tier service that builds brand, retains customers, strengthens relationships, and, in the end, drives more business.

  • Sales queries
  • Technical queries
  • Installation of Hardware/software
Industires that we serve
We provide live chat service to all sorts of organizations, large and small including:
  • Ecommerce sites
  • Universities
  • Real Estate
  • Automotive
  • Banking Sector
  • Government Agencies
  • IT software /Hardware
  • Recruitment… and many more

Maintenance Support Services

Website maintenance is the process to keep the site updated with new content and other information. Website maintenance plays an important role in smoothly running of website. Website maintenance can help you to get more traffic to your website. Website Maintenance comprises all the activities like editing, updating, modifying, bug fixing, Maintaining, or otherwise changing existing web page needed to ensure the Operation of the website. Normally it is about doing all the things needed to make sure that site runs smoothly and according to plan.

ARM InfoTech knows the importance of the Website Maintenance, so we will keep the website up to date, maintain the website design, and keep the site error free, we will update new functionality according to business plan to attract the customers etc…

The activities carried out by ARM InfoTech Website Maintenance Team.

  • Website Publishing
  • Website Quality Assurance
  • Website Feedback Monitoring
  • Website Performance Monitoring
  • Enhancements and bug fixes
  • Database Maintenance
  • Website Image replacing – Adding / Removing
  • Website Modification
  • Product upload
  • Newsletter & email list maintenance

Benefits of Our Website Maintenance Services:

  • Keeps your customers updated with the latest information about your company, products, services etc…
  • Maintaining Backup of website
  • Cost Effective Services, without any hidden costs
  • Improve your efficiency and performance of your website
  • Expert advice when needed
  • keep visitors returning to your website

We help companies stay ahead of the competition with our Maintenance support and services and would love to work with you. If you want to find out more, please contact us today.

Product Support Services

All Product Support offerings are offered on top of the Standard Warranty. Installation Packs help in getting started with new product sales, Service Packs are offered for software products form other vendors. Based on the requirement levels that can be selected according to specific requirements and selected products.

Support, maintenance and warranty services are designed to protect your IT environment during warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post-warranty tech support coverage, we offer experienced technicians, an extensive parts network, and flexible service level options designed to meet your specific business needs.

  • Services at a valuable cost .
  • High transparency and quality based on clearly defined maintenance services.
  • Support that matches specific needs and is available worldwide.

ARM InfoTech Support has courteous, respectful and knowledgeable individuals that can assist you with all technical support and service issues.